Monthly Invoice

How do I pay my Monthly Invoice via iDEAL?

You can pay your Monthly Invoice effortlessly with just one click!

Simply select "Pay now" in your Monthly Invoice within your Amazon account. You will then be redirected to the online portal of your bank, where you can log in with your online banking login details to complete the payment. All transaction details will be filled in already, and you'll only need to confirm the payment. After the payment is completed successfully, you'll receive a payment confirmation

You can find your Monthly Invoice including the direct debit payment option here or navigate to "Your Account" → "Your Payments" → "Monthly Invoice" in your Amazon account.

Why is iDEAL not available for me?
This option may not be available if your Monthly Invoice for the specific month has not yet been created (before the 1st of the following month) or if the claim has been transferred to a Debt Collection Agency.

However, you can easily pay via bank transfer using the provided payment details. Your payment reference remains the same each month, so you can save it as a template in your online banking for quick and convenient future payments.

My iDEAL payment was not successful - how do I proceed?
No worries! If your iDEAL payment didn't go through, you can still complete your payment via bank transfer. Simply use the bank details provided in your Monthly Invoice. This ensures your payment is processed smoothly.

With Monthly Invoice, you can consolidate multiple orders into a single invoice each month. For example, your orders in January will be grouped into one invoice, which you’ll pay in February. Click here to access your Monthly Invoice or click on "Your Account" - "Your Payments" - "View your Monthly Invoices" in your Amazon account to find all the details you need to understand your outstanding balance.

What can I find in the Order section?

Each order is identified by its order ID and shows one item visualized with a small image. If there are additional items, you'll see a '+ x more items' note. Clicking the order ID opens the full details, including all containing orders and any returns. In the Order section, charged amounts are displayed in black, while credited amounts are highlighted in green font color.

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What information can I find in the Invoice Overview?

At the bottom of your Monthly Invoice, you'll see a breakdown how your open balance is calculated:

• Orders: The total charges for your orders.
• Refunds: Any refunds from returned or cancelled items.
• Payments: Payments applied to this Monthly Invoice.
• Invoice Total: The amount due when the invoice was generated (on the 1st of the following month after your order). Any positions listed below this total happened after the invoice was issued.
• Outstanding Balance: Your remaining amount due, calculated as total orders minus refunds, adjusted for any payments already made.

Your Amazon Monthly Invoice is available exclusively in your Amazon account. You can easily access it anytime here or navigate to "Your Account" → "Your Payments" → "Monthly Invoice".

What happens to my credit after I return or cancel an item?
Once your return has been processed, the refund amount will automatically be deducted from the outstanding balance of your Monthly Invoice. Cancellations are also reflected as refunds on your Monthly Invoice.

If you have already paid the invoice or if the refund exceeds your outstanding balance, the refunded amount will be transferred to the bank account you used for payment - provided there are no other outstanding amounts on your Monthly Invoice.

If you have outstanding balances from previous invoices, the refund will be applied first to the oldest outstanding invoice amount.

Why did I receive a reminder despite returning?
Return in Progress: If the return has not yet been processed and credited to the Monthly Invoice, a reminder may still be sent for the outstanding amount. Once your return has been processed, you will receive a confirmation of your refund from Amazon. Please find more information on the Amazon Return Policy here
Return Credited: If the return has already been credited and appears on the Monthly Invoice with no remaining balance, the reminder may have been sent due to a timing overlap. In this case, the letter can be disregarded.

If you receive a Riverty letter for an order you don’t recognize, there are a few steps you can take to clarify the situation:
Check Your Amazon Account – Log into your account and review your Order History to see if the order was placed under your name. If you share your account or payment methods with family members, check if someone else placed the order.
If you still don’t recognize the order, please contact our customer service immediately to report the issue and receive further assistance.
Taking action quickly helps ensure your account and payment details remain secure.